Who we are
Our website address is: https://stayandescape.com.
Stay & Escape Ltd. Privacy Policy
This privacy policy will explain how Stay & Escape Ltd. uses the personal data we collect from you when you use our website.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Stay & Escape Ltd. collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
- Copies of personal documentation (Passport, Driving License) for the purpose of identity verification of guests, registered with the UK Information Commissioner’s Office under the Data Protection Regulations 2018
How do we collect your data?
You directly provide Stay & Escape Ltd. with most of the data we collect. We collect data and process data when you:
- Contact us via telephone or email.
- Voluntarily complete a customer survey or provide reviews on any of our listings or via email.
- Use or view our website (www.stayandescape.com) via your browser’s cookies.
- Provide us with your personal documentation as part of the guest verification process.
Stay & Escape Ltd. may also receive your data indirectly from the following sources:
- Online booking platforms (Airbnb, VRBO, OpenRent, Expedia Group, Plum Guide)
How will we use your data?
Stay & Escape Ltd. collects your data so that we can:
- Process your booking
- Contact you with regards to your booking and travel arrangements
- Verify your identity
How do we store your data?
Stay & Escape Ltd. securely stores your data on Avantio operations management software company servers.
Stay & Escape Ltd. will keep your personal data for 1 year. Once this time period has expired, we will delete your data by removing all relevant data entries from our operations management system.
Marketing
Stay & Escape Ltd. would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Stay & Escape Ltd. from contacting you for marketing purposes or giving your data to other members of the Stay & Escape Ltd. Group.
If you no longer wish to be contacted for marketing purposes, please contact us at hello@stayandescape.com
What are your data protection rights?
Stay & Escape Ltd. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Stay & Escape Ltd. for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Stay & Escape Ltd. correct any information you believe is inaccurate. You also have the right to request Stay & Escape Ltd. to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Stay & Escape Ltd. erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Stay & Escape Ltd. restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Stay & Escape Ltd.’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Stay & Escape Ltd. transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@stayandescape.com
Call us at: +44 7590 063571
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Stay & Escape Ltd. uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Stay & Escape Ltd. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Stay & Escape Ltd. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Stay & Escape Ltd. sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Stay & Escape Ltd. website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Stay & Escape Ltd. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25 March 2024.
How to contact us
If you have any questions about Stay & Escape Ltd.’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@stayandescape.com
Call us: +44 7590 063571
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Stay & Escape Ltd. has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
https://ico.org.uk/